Free Access Salesforce.B2B-Solution-Architect.v2023-01-16.q25 Practice Test (Page 3)

Question 6

Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotes for the customer.
Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest?
Choose 2 answers

A.Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.

B.Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.

C.Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.

D.Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.

Question 7

Universal Containers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers

A.Customer Community with Live Agent

B.CTI adaptor with Omni-Channel integration

C.Omni-Channel with defined presence, routing configurations,and Service Channels

D.Experience Cloud, web-to-case, and a CTI integration

E.Customer Community with ability to create a new support Case

Question 8

Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee.
Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teams share certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers

A.Set the Contact object to Public Read Only so that the sharing rules do not bog down performance for sharing.

B.For each Account, assign Sales Contacts to the Sales teamand all the rest to a Customer Service representative assigned to the Account.

C.Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.

D.Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.

Question 9

Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future.
Which design approach should a Solution Architect recommend to mitigate concerns about custom processes on any single object?

A.Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builder so that the actual operations run in flows.

B.Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts.

C.Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku.

D.Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the "After Save" context so that all operations can be organized in a single flow.

Question 10

A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities'?

A.Explain the long-term vision and roadmap, and then propose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.

B.Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.

C.Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.

D.Agree with the management team to postpone the go-live and increase the scope to include the desired features.

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