Free Access Salesforce.B2B-Solution-Architect.v2024-07-05.q116 Practice Test (Page 23)

Question 106

Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team has made the request to understand what the customer experience will look like out of this workshop.
What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

A.Facilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.

B.Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.

C.Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.

D.Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.

Question 107

Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contact records. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?

A.Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.

B.Send test emails from Marketing Cloud Account Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.

C.Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.

D.It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need to demo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.

Question 108

Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

A.Generate a new permission set that grants access to the Order object and assign it to the field service users.

B.Generate a new profile that grants access to the Order object and assign it to the field service users.

C.Provide the field service team with CPQ licenses to view Order data.

D.Provide the field service team with a Sales Cloud license to view Order data.

Question 109

AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers

A.Compare invoices as produced in both systems to ensure customer invokes are as expected.

B.Provide training and enablement for end users and admins prior to go live.

C.Utilize the standard user adoption reports and dashboards to track invoice data.

D.Migrate all historical payment methods from the homegrown system.

E.Create a release and change management process to incorporate feedback and fix issues.

Question 110

Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make sure they are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because of duplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers

A.Can the direct Sales team use the standard functionality?

B.How critical are the business processes?

C.Are the processes the same for the direct Sales team and indirect Sales team?

D.Is the data shared between the direct Sales team and indirect Sales team?

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