Online Access Free B2C-Solution-Architect Practice Test

As part of a digital transformation initiative. Universal Containers (UC) wants to start a new project to implement Salesforce Platform, Marketing Cloud, and B2C Commerce. They have mapped the requirements and captured the user stories, including non-functional requirements. Almost all requirements touch all three clouds.
UC wants to go-live with all functionality in three years, but the executive team would like to see the benefits and return on investment sooner than that.
What should the Solution Architect recommend in order to align with the executive team's request7

• A.A multi-phased approach with functionality across all clouds delivered to production in each phase.
• B.Go-live with Sales and Service cloud functionality first, followed by Marketing Cloud, and then B2C Commerce.
• C.Reduce the overall timeline by removing most non-functional requirements around reliability and performance.
• D.Build and test the functionality across all clouds at once and deploy to production at the end of the three years.

A company is using Service Cloud, B2C Commerce, and Marketing Cloud to provide an end-to-end B2C solution. The company does not use MuleSoft or any other integration middleware and does not plan on using them in the near future. The company has about 10 million customers with a growth rate of 10% year over year, On average, each customer raises 10-50 support tickets each year, Each ticket may contain multiple comments, responses, and attachments. There is a need for the service agents to have visibility on customer tickets for up to 5 years.
What approach should a Solution Architect recommend in order to deliver the desired functionality given the company's expected growth over the next 5 years, while still adhering to the platform's governor limits?

• A.Capture and resolve tickets using the capabilities of Service Cloud. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.
• B.Capture and resolve tickets using the capabilities of Service Cloud, Use the Service Cloud console to display cases and related data raised by a customer in the past 5 years.
• C.Capture and resolve tickets using the capabilities of 852C Commerce. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.
• D.Capture and resolve tickets using the capabilities of Service Cloud. Archive resolved cases and related data into Heroku and display them back in Service Cloud using Salesforce Connect.

Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect was tasked with optimizing the integration by understand and which cloud is the ideal system of record for each piece of data.
Which two considerations will lead to an optimal design around systems of record?
Choose 2 answers

• A.Store primary attributes (name, address, birthday, phone, and email) about the customer in Service Cloud
• B.Lifetime engagement tracking and history, other data for personalization or segmentation should be mastered in Marketing Cloud
• C.User consent information. Customer Journey flow. Counsel and compliance preferences should be mastered in B2C Commerce
• D.Heroku should be used to master ecommerce transactions, including order records, customer product affinity, and promotion eligibility

Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

• A.Social Studio is limited to listening to social channel and not responding
• B.Mobile Connect lacks integration with the service agent console without Digital Engagement
• C.Social Studio does not support 1:1 messaging on the apps listed in the scenario
• D.Mobile Connect only supports outbound messaging in selected countries

Universal Containers (UC) is in the process of implementing a B2C Commerce site for their storefront, and Experience Cloud for their support and help desk. UC wants to ensure that there is a single login and data experience between the two sites while also being relatively seamless.
Given the need for a single login experience, what should the primary system be for all authentication?

• A.Salesforce Identity
• B.Service Cloud
• C.B2C Commerce
• D.Experience Cloud