Free Access Salesforce.B2C-Solution-Architect.v2022-08-02.q26 Practice Test (Page 3)

Question 6

A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant's current Order Management System uses to allocate orders to the correct distribution center for fulfillment.
When enabling Salesforce Order Management, what potential concerns will the merchant need to work through?

A.Salesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizable B2C Commerce cartridge to import data from a B2C Commerce instance.

B.Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts.

C.Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle mapping.

D.Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.

Question 7

A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers

A.Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used

B.Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used

C.SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud

D.Service Cloud profile data can be configured to sync to the Marketing Cloud profile center

Question 8

A company needs to have specific fields encrypted in the user interface on the contact record in Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitable solution.
Which two considerations are relevant for the merchant when determining an appropriate solution?
Choose 2 answers

A.With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.

B.Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.

C.With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.

D.Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.

Question 9

A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

A.Ability to have a customer leave a journey when they have an escalated case.

B.Ability to de-duplicate and create a single customer identity.

C.Ability to allow the agent to see purchase history to support case management

D.Ability to create a B2C storefront using Digital Experiences.

Question 10

Refer to the exhibit.

A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers

A.Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.

B.Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.

C.Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.

D.Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.

E.The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.

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