Online Access Free C-BOSUP-90 Practice Test

A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?

• A.Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).
• B.Prove to the customer that they are wrong.
• C.If you were the customer you would be happy with the answer provided.
• D.Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.

What can be considered a corrective action for a critical issue?

• A.The incident was acknowledged by its processor.
• B.The customer was contacted within the Service Level Agreement (SLA).
• C.The assessment of the situation has been completed.
• D.A workaround has been provided to the customer.

You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

• A.SAP Notes that have not been tested yet.
• B.All relevant information you have gathered.
• C.The steps which you performed to reproduce the issue.
• D.Username and password in your internal message notice.

What are key success factors in message solving? (Choose two)

• A.Work without additional help.
• B.Put yourself in the customer's shoes.
• C.At first, try to guess.
• D.Focus on solving the customer's issue.

Which of the following sentences describes the process flow as depicted in the attached picture?

• A.User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
• B.Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
• C.User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
• D.Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.