Online Access Free C-C4H51-2405 Practice Test

Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

• A.Activate status schema for functional locations
• B.Activate registered products in scoping
• C.Create customer records
• D.Create an installed base

Which option can an administrator use to limit the end user's control of the user interface?

• A.Workflow Action: Manual Field update
• B.Code List Restriction
• C.Maintain Page Layout
• D.Disable Personalization

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A.Employee
• B.Service category
• C.Organization
• D.Territory
• E.Account

Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.Workflow rules
• B.Data Workbench
• C.Manual migration
• D.Mass Change Account Data

Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

• A.Set up service categories and service catalogs.
• B.Configure the email address in the communication channel.
• C.Create an email template for responses.
• D.Create an account with the email address of the customer.
• E.Set scoping ques-tions and outgoing email details in fine-tuning.