Free Access SAP.C-C4H510-01.v2022-02-24.q43 Practice Test (Page 2)

Question 1

To which of the following entities must you assign the Phone Call work Center view to access the live activity pane for computer telephony integration (CTI)?
There are 2 correct answers to this question.
Response:

A.Employee

B.Business user

C.Business role

D.Organizational unit

Question 2

You created and activated a warranty. To which object do you assign the warranty in order to determine it in the service ticket?
Please choose the correct answer.
Response:

A.Individual object

B.Installed base

C.Contract

D.Registered product

Question 3

What is the difference between a business user and an employee?
There are 2 correct answers to this question.
Response:

A.Business users can be assigned access rights and business roles, employees cannot

B.Employees can be assigned access rights and business roles, business users cannot

C.Business users can be created using the data migration template, employees cannot

D.Employees need to be assigned directly to the organizational structure business users do not

Question 4

Which of the following settings are available in the Service and Social view of the Administrator work center in SAP Cloud for Customer?
There are 3 correct answers to this question.
Response:

A.Ticket templates

B.Service levels

C.Organizational work distribution

D.Ticket routing rules

E.Service ticket priorities

Question 5

How can you allocate the remaining time from demands which do NOT fit into the same day?
There are 2 correct answers to this question.
Response:

A.Assign to the same resource

B.Assign to a different team

C.Assign to the same team

D.Assign to a different resource

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Question 5

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