Online Access Free C-C4H510-21 Practice Test

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.

• A.Create a broadcast.
• B.Integrate MindTouch.
• C.Create a migration template.
• D.Configure SAP Jam as knowledge base.

Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.

• A.Map the data fields with the offered data fields in the migration template.
• B.Save the file in XML
• C.Download the migration template.
• D.Schedule an MORO Job.

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

• A.Service contract
• B.Operating hours
• C.Working calendar
• D.Maintenance plan

Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

• A.Insert
• B.Delete
• C.Upsert
• D.Update

Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

• A.Set the read and write access to restricted.
• B.Set the write access to restricted.
• C.Set the access rights to edit.
• D.Set the access rights to display.
• E.Set the read access to restricted.