Online Access Free C-C4H510-21 Practice Test

Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A.Full Access
• B.No Access
• C.Restricted
• D.Unrestricted
• E.Define Specific Restriction

When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

• A.Push the incident to SAP Service Cloud support.
• B.Start processing.
• C.Change the priority to escalated.
• D.Set up a multi-step approval process.

What is one consequence of scoping the installed base option?

• A.The number of available standard reports is reduced.
• B.The Registered Product scoping option will be selected automatically.
• C.The Measurements feature is activated.
• D.Warranty management is available in service tickets.

Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.

• A.Schedule an MORO Job.
• B.Map the data fields with the offered data fields in the migration template.
• C.Save the file in XML
• D.Download the migration template.

Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

• A.Set up an approval process.
• B.Create a customer and assign an e-mail address.
• C.Define a template.
• D.Activate Live Activity Configuration.