What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.

As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician's service call. Which company setting will you activate within the administration module?

You want your customers to be able to create service request from the self-service portal. What are the pre-requisites for providing this function? Note: There are 3 correct answers to this question.

Which actions are possible with the data loader? Note: There are 2 correct answers to this question.