Online Access Free C-C4H56-2411 Practice Test

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

• A.Business role assignment
• B.Case responsibility determination
• C.A filter option for the case summary
• D.To control validity of the service catalog
• E.Service level determination

Which of the following objects can be replicated between SAP Service Cloud Version 2 and SAP S/4HANA? Note: There are 2 correct answers to this question.

• A.Registered products
• B.Maintenance plans
• C.Service contracts
• D.Contacts

Which milestone can you use for service levels?

• A.Initial review date
• B.Warranty validity
• C.Created-on date
• D.Status

Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.Live activity configuration
• B.Agent Desktop
• C.Maintenance plans
• D.Templates

You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

• A.Assign an employee to several organizational units.
• B.Make sure an organizational node can only be set up with a replication process from the back end.
• C.Make sure that each organizational unit can have only one function at a time.
• D.Use the Reporting Line function for selection.