Online Access Free C-C4H56I-34 Practice Test

Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

• A.User profile
• B.Security policy
• C.Employee role
• D.Business role

How can service agents create cases? Note: There are 2 correct answers to this question.

• A.In Agent Desktop, click the Create button (+) and select Case.
• B.In the Related Service Object facet of registered products, Create button (+) and select Case.
• C.In the Account General facet, Create button (+) and select Case.
• D.In the case worklist, Create button (+) and select Case.

Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

• A.Cases by Source/Channel
• B.Cases by Category
• C.Cases by Service Team
• D.Cases by Priority
• E.Cases by SLA

You want to assign a value to a specific field based on another field value calculation. Which of the following can you create to enable the field calculation?

• A.A determination
• B.An autoflow
• C.A page layout
• D.A workflow

Which services can be added to a business role? Note: There are 2 correct answers to this question.

• A.Installed base
• B.Maintenance plan
• C.Warranty
• D.Measurements