Online Access Free C-FSM-2211 Practice Test

You want to retrieve data from the system using the query API. In which format will you receive the response?

• A.Text
• B.HTML
• C.XML
• D.JSON

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note:
There are 2 correct answers to this question.

• A.When you need to send an engineer to the customer
• B.When you need to plan an appointment at the customer
• C.When you need to record a problem for the customer
• D.When you need to set up a meeting with the customer

Which of the following are activities that you can perform in the Master Data module for standalone versions of SAP Field Service Management? Note: There are 3 correct answers to this question.

• A.Manage master data in an ERP system.
• B.Query data for reporting purposes.
• C.Import data from external systems.
• D.Export data for backup and archiving.
• E.Create new data object records.

What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

• A.Automated Scheduling
• B.Service Level Agreement
• C.Mobile-Self Service
• D.Ticket Routing rules

You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

• A.You must have business rules configured.
• B.You must have Moment-Sets defined for equipment.
• C.You must have auto-release of assignments.
• D.You must have equipment records against your account.
• E.You must have a portal user account.