Online Access Free C-OCM-2503 Practice Test

What are the benefits of different communication channels for the change communication in an SAP cloud project?

• A.Using already existing channels reduces costs and effort, and establishing new channels helps to draw attention to the communicated content.
• B.Using already existing channels allows to communicate generic information, and establishing new channels helps to convey messages to younger users.
• C.Using already existing channels allows a fast internalization of conveyed messages, and establishing new channels reduces the alignment effort with the project lead.
• D.Using already existing channels helps to point out what remains stable, and establishing new channels contributes to preventing an information overload.

What should a change manager keep in mind when identifying stakeholder groups?

• A.A business unit should be broken down into about five stakeholder groups
• B.Management teams are not listed as separate stakeholder groups
• C.The number of impacted employees should be documented
• D.The stakeholder identification is a one-time activity

Which skills and expertise should a change manager bring along to professionally support cloud projects?
Note: There are 3 correct answers to this question.

• A.Comprehensive knowledge of the relevant change management concepts and tools
• B.In-depth know-how of the best practice processes implemented with the cloud solution
• C.Broad technical expertise regarding the implemented cloud solution
• D.Relevant methodological skills, such as facilitation, mediation, or problem-solving skills
• E.Excellent soft skills, such as being a good communicator, team player, and networker

How should a change manager proceed when developing the initial change plan?

• A.Consider interdependencies between change management tasks and key project milestones to ensure synchronization with the project plan
• B.Align the initial change plan with the key stakeholders of the impacted business units to ensure their buy-in
• C.Only start the development when the available information allows detailed planning to avoid later adjustments
• D.Use a different planning tool than the project manager to enhance the visibility of change management within the project

A repeated stakeholder analysis for the management team of an impacted business unit reveals that targeted communication activities for one opponent do not have the desired impact on the opponent's attitude. What would you recommend as a next activity?

• A.Ask the project sponsor to get actively involved in stakeholder engagement activities targeted at the opponent.
• B.Provide specific enablement sessions to positively influence the opponent's attitude.
• C.Invite the opponent to the next steering committee meeting to discuss and challenge their negative perception of the project.
• D.Use financial incentives to motivate the opponent to visibly support the project and thus foster the opponent's buy-in.