Online Access Free C-PXSUP-90 Practice Test

What are the main steps when you accept a priority 1 message? (Choose two)

• A.Document every activity in the message.
• B.Call the customer within the Initial Reaction Time (IRT).
• C.Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.
• D.Clarify the issue by phone to avoid additional effort in processing the message.

Which of the following terms would be considered hits, if you performed a Note Search on 'integra*'? (Choose two)

• A.Integer
• B.Integral
• C.Integrity
• D.Integration

What is the definition of Initial Response Time (IRT)?

• A.The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the customer changes the message status to - Completed for author.
• B.The amount of time that a customer message has been the responsibility of SAP.
• C.The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the message processor changes the message status to - Completed.
• D.Agreed time within which the Partner must confirm receipt of an Incident and provide the End User with an initial qualified response.

What is a work center in the SAP Solution Manager? (Choose two)

• A.A community
• B.A tailored and role-based user environment to simplify your work
• C.Exchange data to SAP systems
• D.An easy navigation through a central role-based access point

You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)

• A.Send notes to customer without being sure that they will help.
• B.Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
• C.Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
• D.Try to guess what the customer 'might' want to have.