A.Monitoring

B.Support Desk

C.Service Delivery

D.Implementation and Distribution

E.Testing

A.Managing Sap Notes

B.Message Handling Process

C.Customer Solution Database

D.Solution Manager Diagnostics

A.Service Level Management

B.Business Process Monitoring

C.Central System Monitoring

A.Change request management

B.Web application server

C.Business process repository

D.Solution manager diagnostics

E.Implementation guide

A.More leverage from IT investments [integrates with It landscapes that include both SAP and non-SAP, Reduce their total cost ownership without making major changes.

B.Faster return on investment (ROI) [Accelerates implementation and continues improvement, Availability of implementation road mas, best practice documents and solution management services speed learning and accelerate project]

C.Reduced cost of operation [Provides central point of control for multi component environments, Facilitates technical and application integration