Online Access Free C-TCRM20-71 Practice Test

Which of the following are key capabilities of the SAP CRM application?(Choose three)

• A.Analytics
• B.Business planning
• C.Field applications
• D.Partner channel management
• E.Profitability analysis

You want to assign a key account manager to a customer.
How can you do this in the standard SAP CRM system?

• A.Create an account classification
• B.Create a business partner template
• C.Create an account hierarchy
• D.Create a business partner relationship

Which of the following are functions of the CRM Web Channel scenario?(Choose two)

• A.In a B2C Web Channel scenario, a new customer can access the Web Shop with a given user.
• B.In a B2B Web Channel scenario, there is a self-service information and maintenance tool for customers.
• C.In a B2B Web Channel scenario, companies receive regular e-mail updates from their customers about purchased products and installation details.
• D.In a B2C Web Channel scenario, a new customer has a self-registration option.

You have maintained authorization roles (PFCG roles).
To which objects can you assign these roles?(Choose two)

• A.Business roles
• B.Organizational units
• C.Business partner
• D.Users

Within an activity transaction, which of the following is used to record information gathered from a customer visit or telephone call?(Choose two)

• A.Activity goal
• B.Campaign To-Dos
• C.Product promotion list
• D.Questionnaire