Online Access Free C-TCRM20-72 Practice Test

Which of the following tasks are performed by users assigned to the standard Interaction Center Manager business role?
Note: There are 3 correct answers to this question.

• A.Maintain Internet Transaction Server settings.
• B.Create rule policies.
• C.Manage call lists.
• D.Maintain categorization schemas.
• E.Process the agent inbox.

Which of the following are standard CRM Web Channel scenarios?
Note: There are 2 correct answers to this question.

• A.Business to Employee (B2E)
• B.Business to Business (B2B)
• C.Business to Consumer (B2C)
• D.Business to Partner (B2P)

Sales representatives using the CRM WebClient UI complain that the navigation bar has recently changed. Links they used in the past are no longer available. You have to investigate this issue.
Which of the following changes definitely does not cause this behavior and can be excluded?

• A.Changes in the business transaction profile
• B.Changes in business role Customizing
• C.Changes in the navigation bar profile
• D.Changes in the organizational model

How can an SAP end user with the role "Sales Professional" generate a report of all the activities with the status "open"?
Note: There are 2 correct answers to this question.

• A.Create a new interactive report using the application wizard.
• B.Create a new BI interactive dashboard with a BW query.
• C.Use the SAP InfoSet in the SAP GUI.
• D.Use the search function for activities.

Which assignments do you have to make in Customizing when setting up the condition technique for pricing?
Note: There are 3 correct answers to this question.

• A.Assignment of condition tables to access sequence
• B.Assignment of condition types to access sequence
• C.Assignment of access sequence to condition type
• D.Assignment of condition types to pricing procedure
• E.Assignment of access sequence to pricing procedure