Online Access Free C-TCRM20-72 Practice Test

You want to gather information from your customers.
Which option within SAP CRM supports this requirement?

• A.CRM Web Channel
• B.E-mail Response Management System
• C.Partner Channel Management
• D.Survey tool

Your customer is upgrading a system from SAP CRM 7.0 to SAP EHP2 for SAP CRM 7.0.
What should you consider during this upgrade project?
Note: There are 2 correct answers to this question.

• A.Test catalogs for the business functions are included.
• B.Enhancements delivered with EHP1 are part of the new software.
• C."Core" business functions are automatically activated after the technical upgrade.
• D.Enhancement package installation replaces Support Package installation.

What is the function of business partner roles?

• A.To specify the tax rate
• B.To determine the responsible sales organization
• C.To identify the business partner number range
• D.To classify a business partner

Your customer wants the invoicing of SAP CRM sales orders to be performed by CRM Billing.
Where do you determine that billing takes place in SAP CRM and not in SAP ERP?

• A.Middleware parameter
• B.Item category of the sales transaction item
• C.Leading transaction category of the sales transaction
• D.Transaction type of the sales transaction

Which of the following objects can be directly assigned to a navigation bar profile? Note: There are 2 correct answers to this question.

• A.Work centers
• B.Layout profile
• C.Direct link groups
• D.Business roles