Online Access Free C-TCRM20-73 Practice Test

Which of the following are part of CRM e-service solution?
There are 4 correct answers to this question.
Response:

• A.Customer Segmentation
• B.Installed Base Management
• C.Billing and Payment
• D.Complaints and Returns Management
• E.Knowledge Management

You can start condition maintenance directly from CRM objects. Some of these objects are?
There are 4 correct answers to this question.
Response:

• A.Contracts
• B.Sales Orders
• C.Business Partners
• D.Business Partner hierarchies
• E.Campaigns

Which of the following processes, among others, belong to SAP CRM Sales?
There are 3 correct answers to this question.
Response:

• A.Activity Management.
• B.Account & Contact Management.
• C.Territory management.
• D.Complaint Management.

Which of the following components can be synced between MS outlook or Lotus Notes and SAP CRM?
There are 2 correct answers to this question.
Response:

• A.Interaction log
• B.Task
• C.Appointments
• D.Business Partners

Which of the following are used for Billing item category determination?
There are 2 correct answers to this question.
Response:

• A.Source transaction type
• B.Source Sold-to-party
• C.Source item category
• D.Source business partner
• E.Source Payer