Online Access Free C2010-024 Practice Test

A new problem is identified by the client while their OneTeam PMR is being worked. Which action should the BackEnd engineer working the original PMR take about the new problem?

• A.Explain the situation to a FrontEnd (FE) engineer and ask them to create a separate PMR for the new problem.
• B.Create a new PMR for the client and assign it to himself.
• C.Create a secondary call with a description of the new problem and requeue it to the FE Entry queue requesting a new PMR to be created.
• D.Change the details of the original PMR to match the new problem, and begin investigating it.

When a PMR has been misqueued to an incorrect inbound queue, who should be notified and how?

• A.For a OneTeam PMR, send a secondary back to the FE and for a US PMR. open a Software Centre Track record.
• B.For a OneTeam PMR, open a Software Centre Track record and for a US PMR, contact the person who opened the PMR.
• C.For a OneTeam PMR. open a OneTeam Centre Track record and for a US PMR, open a Software Centre Track record.
• D.For a OneTeam PMR. send a secondary back to the FrontEnd (FE) and for a US PMR. call the person who opened the PMR.

A OneTeam PMR is requeued by the FrontEnd (FE) to the BackEnd (BE) and dispatched by a BE engineer. The Next Queue field is populated with a FE queue.
What does the BE engineer do?

• A.changes the Next Queue field value to the BE Entry queue
• B.changes the Next Queue field value to the FE Work queue
• C.changes the Next Queue field value to the BE Work queue
• D.leaves the Next Queue field value as it is

What is the purpose of IBM Redbooks?

• A.provide specific information about products
• B.provide guidance on how to search in CCWin
• C.provide how-to guidelines on RETAIN activity
• D.provide guidance on how to manage PMRs

When would a Solution Given code of 1 be entered into a PMR?

• A.when a circumvention or workaround is determined and communicated to the client
• B.when a test solution as a fix is provided to the client
• C.when a final solution is provided to the client
• D.when a client chooses to terminate problem resolution activities