Online Access Free C2010-591 Practice Test

After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

• A.Request Fulfillment
• B.Problem Management
• C.Change Management
• D.Incident Management

What is one aspect of the environment that is important for sizing an IT service management solution?

• A.IT processes in use
• B.quantity of people involved in the service management processes
• C.types of security protocols in use
• D.IT staff certifications

A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

• A.If using MS SQL, only one language support can be installed -- either English or non-English.
• B.Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
• C.Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
• D.There are no special limitations. All required language supports can be installed using the product installation media.

Which solution enables the deployment of highly virtualized environments for self-service cloud computing?

• A.IBM Tivoli Endpoint Manager
• B.IBM SmartCloud Control Desk
• C.IBM Tivoli Provisioning Manager
• D.IBM Tivoli Service Automation Manager

A customer is planning to implement IBM SmartCloud Control Desk using IBM WebSphere Network Deployment and IBM DB2 as a middleware on an AIX operating system. Due to an expected number of concurrent user sessions, the customer is planning for three IBM WebSphere nodes and a single IBM DB2 node running on separated systems.
What should be recommended in case the customer needs a highly available configuration?

• A.install IBM DB2 on a PowerHA (formerly HACMP) cluster
• B.install IBM WebSphere and IBM DB2 on a PowerHA (formerly HACMP) cluster
• C.double the number of IBM WebSphere and IBM DB2 nodes
• D.switch the OS platform from AIX to Linux