Online Access Free C2010-659 Practice Test

Which three middleware components are mandatory with an IBM SmartCloud Control Desk installation? (Choose three.)

• A.Integration Composer
• B.Database Server
• C.Application Server
• D.Deplorer's Workbench
• E.Directory Server
• F.Web Server

An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?

• A.Activities tab
• B.Service Request tab in the Details section
• C.Specification tab
• D.Solutions Details tab

Which three applications have functionality to perform a global search? (Choose three.)

• A.Configuration Items
• B.Catalog
• C.Incident
• D.Problem
• E.Change
• F.Solution

The Start Center's Help menu provides links to which two resources? (Choose two.)

• A.IBM Redbooks
• B.Self Service Help
• C.StartCenterHelp
• D.IBM developer Works Wiki
• E.IBM Electronic Support

A customer wants to implement and use Definitive Media Library as an organization's definitive, authorized versions of software to assure proper software deployment and management on endpoints. Which IBM SmartCloud Control Desk module can create and manage a Definitive Media Library and manage deployments?

• A.Change module
• B.Release module
• C.Service Level module
• D.IT Infrastructure module