Online Access Free C2010-940 Practice Test

When working on aOneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

• A.Taking Ownership and marking this in the Keyword 1 field of the PMR.
• B.Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.
• C.Write their name in the PMR text and explain that they are responsible for this PMR.
• D.Taking Ownership and marking this in the Owner field of the PMR.

What is the taxonomy spreadsheet?

• A.alist of all OneTeam Component IDs for the Tivoli Domain
• B.a list of all Fastpath Component IDs for the Tivoli Domain
• C.a list of all supported Component IDs for all Domain/Platform
• D.a list of all supported Component IDs for the Tivoli Domain

A new FrontEnd engineer would like a tool that will provide the latest information by product that can be personalized to their needs. Where can this be found?

• A.IBM ISSTWorkbench
• B.IBM My Support webpage
• C.IBM Your News Lotus Notes Database
• D.IBM Intranet Page

What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?

• A.As soon as you are in the office, make sure that you tell everyone you are available now.
• B.Before transferring a PMR to theBack Endalways check with your development contact, whether it is ok.
• C.Make sure, all people have your mobile phone number, to contact you any time.
• D.Make sure that Bluepages is always up to date with current contact information.

Acustomer needs to know when a product will be out of support. Where can this information be found?

• A.the taxonomy spreadsheet
• B.the IBM Software Support Lifecycle website
• C.the Lotus Notes FrontEnd Support teamroom
• D.the Tivoli Support Platform matrix webpage