Online Access Free C2180-275 Practice Test

During process discovery, the business subject matter experts (SMEs) make the following statement about how the process starts: "Today, our users access the database that stores new orders and copy that information manually onto a request form. This form is passed from one participant to another during the process. In our future state, we would like IBM Business Process Manager V8.0 to connect to the database directly, so that we don't have to manually create our request forms." The IT representatives from the client indicate that this should be possible. How should the BPM analyst respond to this?

• A.Defer this discussion for the BPM developers.
• B.Inform the business SMEs that this is not possible as the process must start with a Human Task.
• C.Gather all the technical details for this integration.
• D.Capture that the process should start systematically and identify high level inputs to the process.

A company needs to improve their hiring process and hired a BPM analyst to analyze their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a "Value-Add" analysis with the process stakeholders.

Identify the "Business Value Add" activities in this process.

• A."Post the position in job websites"
• B."Terminate the application"
• C."Complete the hiring request form correctly"
• D."Inform Dept. of Labor"

A security company provides background checks on individuals as a service. Based on various criteria, a customer's request can have a different priority to receive a better level of service response time. Whether the background check passes or fails should not impact the service level. Requests with a high priority need to be addressed within the same business day, those with a medium priority can take up to 3 days to process, and those with a low priority must be responded to within 5 business days. The security company is currently updating the background check process and wants to define some performance measurements to ensure customers are receiving the service level they are paying for. How should the BPM analyst define the measurements to meet these requirements?

• A.Capture the times to start and complete the background check, calculate the service level agreement for each priority and compare it to the times.
• B.Count the number of background check failures for each priority and calculate the difference from the service level agreement.
• C.Capture the times to start and complete the background check, calculate the duration and compare it to the service level agreement by priority.
• D.Calculate the rate of background check passes per day per priority to determine the service level agreement.

On a project, the BPM analyst defined the following to identify the Key Performance Indicator (KPI):
The goal of the project was to improve the efficiency of the process.
The concern was that the process was not fast enough.
The Critical to Quality (CTQ) was the speed of the process.
The client was interested in the cycle time of the process.
The time stamps at the beginning and at the end of the process are captured.
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Which step did the BPM analyst fail to perform in identifying the KPI?

• A.Know how to define the client's KPI
• B.Know the client objectives
• C.Know the process decision makers
• D.Know the client's Service Level Agreements (SLAs)

A cable company is improving a process in their call center for requesting cable service. The new process will run in IBM Business Process Manager V8.0. The call center supervisor would like to know how long it takes the customer service representatives to answer the customer requests before passing the request to the engineering department to provide the service. What should the BPM analyst recommend to address the measurement reporting requirement?

• A.Use the My Performance scoreboard with Provide Cable Service filter.
• B.Use IBM Business Monitor to create a custom report with events from the engineering department database.
• C.Use the My Team Performance scoreboard with the Answer Customer Request activity.
• D.Create a custom report with tracking points in the process with cable service customer names.