Online Access Free C9550-275 Practice Test

A BPM analyst is modeling the process for acquiring membership at a club. The BPM analyst interviewed the front office supervisor, who provided the following description of the first activity "Enter Application": "One of our receptionists receives a paper application from a potential client, an applicant. The receptionist first looks up the client's name and address to see if it exists in our system, then enters the information from the paper application into the system, and assigns a membership number to the application. When the application entry is complete, the receptionist sends it to the manager for an initial review." The BPM analyst has created the discovery map and now needs to enter information from the above description into the Details fields in Blueworks Live for the activity "Enter Application". For the activity "Enter Application", who is the Supplier?

• A.Front Office Supervisor
• B.Manager
• C.Receptionist
• D.Applicant

A security company provides background checks on individuals as a service. Based on various criteria, a customer's request can have a different priority to receive a better level of service response time. Whether the background check passes or fails should not impact the service level. Requests with a high priority need to be addressed within the same business day, those with a medium priority can take up to 3 days to process, and those with a low priority must be responded to within 5 business days. The security company is currently updating the background check process and wants to define some performance measurements to ensure customers are receiving the service level they are paying for. How should the BPM analyst define the measurements to meet these requirements?

• A.Count the number of background check failures for each priority and calculate the difference from the service level agreement.
• B.Calculate the rate of background check passes per day per priority to determine the service level agreement.
• C.Capture the times to start and complete the background check, calculate the service level agreement for each priority and compare it to the times.
• D.Capture the times to start and complete the background check, calculate the duration and compare it to the service level agreement by priority.

A playback has recently been completed and the team want to know when the next playback can be scheduled. What expected time frame should the BPM analyst give to the team?

• A.3 months
• B.3 days
• C.3 years
• D.3 weeks

A cable company is improving a process in their call center for requesting cable service. The new process will run in IBM Business Process Manager V8.0. The call center supervisor would like to know how long it takes the customer service representatives to answer the customer requests before passing the request to the engineering department to provide the service. What should the BPM analyst recommend to address the measurement reporting requirement?

• A.Use the My Performance scoreboard with Provide Cable Service filter.
• B.Create a custom report with tracking points in the process with cable service customer names.
• C.Use IBM Business Monitor to create a custom report with events from the engineering department database.
• D.Use the My Team Performance scoreboard with the Answer Customer Request activity.

A company has multiple processes already documented in their Blueworks Live library. During process discovery on a new process, the business subject matter experts (SMEs) identify a sub-process that is exactly the same as a process already in the Blueworks Live library. How should the BPM analyst capture this requirement in Blueworks Live?

• A.Use the Linked Processes feature to capture the relationship.
• B.Use the Heat Mapping feature to capture the common process flows.
• C.Use the Smart Folder feature to organize both processes in the same folder.
• D.Copy the same Inputs, Outputs, and Participants when defining the new sub-process.