Online Access Free C9560-659 Practice Test

The customer requirement is to automate an e-mail being sent to the service desk team whenever a new Service Request (SR) is created. How should this be implemented?

• A.Create an escalation that will send an e-mail for each SR in the status NEW
• B.Create a cron task that will send an e-mail for each SR in the status NEW
• C.Modify the standard SR ITIL v3 process to send an e-mail
• D.Manually send an e-mail from the SR once it is saved

A manager needs to set up a new employee. Using the Self Service Center, what action can the manager take for this type of fulfillment request?

• A.Create Request- Description and details of the new request
• B.Request a New Service - Request a new asset or service
• C.Frequent Request- Easy access to the services most often requested
• D.Report an Issue - Create a new service request to report an issue

Which statement is true about the IBM SmartCloud Control Desk E-Mail Listener?

• A.It does not support embedded attachments.
• B.It supports POP3 and IMAP protocols only.
• C.It can process digitally signed messages.
• D.It can process encrypted messages.

What are three valid outcomes of the IT Asset Management process? (Choose three.)

• A.Providing assets in an accurate and timely manner to supply, movement, or other requests
• B.Providing accurate and timely information about technology assets and their configuration
• C.Controlling the changes to the asset
• D.Governing assets to drive the right trade-offs in investments and usage of assets
• E.Managing IT assets in compliance with legal, industry, and corporate standards and requirements
• F.Eliminating exposure to risks relating to IT assets

What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk? (Choose two.)

• A.Restart server
• B.Configure an Organization and Site
• C.Data loading
• D.Service Catalog content configuration
• E.Service Desk content configuration