Online Access Free CASM Practice Test

An organization's CIO believes they will better serve customers if they become more Agile. How can an organization become more Agile?

• A.Be more collaborative
• B.Shift IT's main focus to software development
• C.Both A and C
• D.Put strict control on changes and only allow them early in development

What is the starting point when designing an Agile process?

• A.Understand who your customers are and what they value
• B.Understand the practice's vision and goal
• C.Getting the right stakeholders engaged
• D.Understand the service management architecture

At which event does the Team typically discuss their velocity and capacity?

• A.Sprint Retrospective
• B.Practice Planning
• C.Process Startup
• D.Sprint Review

Which of the following is one of the MOST important outcomes of any Practice/Microprocess Planning?

• A.A and B
• B.A detailed plan on how to achieve the Practice/Microprocess goal
• C.Metrics that will be used to measure progress or value
• D.The prioritized list of items for the next Sprint

How does the Agile Service Manager serve the organization?

• A.By helping to improve the overall agility of the organization
• B.By focusing on outcomes over artifacts
• C.It does not serve the organization; it serves the Team
• D.By ensuring the Team is customer-focused