Which of the following is a conversation between one or more speakers centering on one specific topic?

Which of the following is a process of adding labor to a project to reduce the project duration?

Which of the following processes measures the maturity level of the security program?

Jane is the business analyst for her organization and she is completing passive observation to identify improvement opportunities in the workflow. She notices that some of the employees perform certain customer- facing activities in a different format than the other workers.
Is this a problem that can be addressed as part of an improvement opportunity?

A local manufacturer that serves about 1000 retail stores is experiencing a slow yet steady decrease of its customer base over the last couple of years. Attributing the situation to increased competition, management has hired a team of sales representatives to attract new clients and promote the manufacturer's products.
However, after four months there is still no progress. Management has engaged a business analyst (BA) to investigate this issue.
What should the BA do first?