Question 41

A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a
75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.
The BA has collected the following information over the last three months pertaining to these business processes:
* All the business processes are at their maximum capacity in terms of the current number of transactions.
* Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.
The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.

Which of the following business processes can be identified for the process improvement initiative?
  • Question 42

    You are the business analyst for your organization and are leading a presentation about an identified problem.
    This presentation will help the stakeholders to understand the problem and it will help you when you begin to elicit requirements from the stakeholders.
    Which type of learner learns best through the presentation of models?
  • Question 43

    You are the business analyst for your organization. You are identifying new opportunities to improve upon your existing web services. Management is open to new opportunities as long as the changes do not take more than 60 days to implement.
    What type of a factor does the 60 day implementation represent?
  • Question 44

    You are the business analyst for your organization and are in the process of creating the solution approach for a technology problem.
    Which one of the following definitions best describes the solution approach?
  • Question 45

    When can changes to requirements occur in a business analysis planning and monitoring assignment?