Which of the following is a conversation between one or more speakers centering on one specific topic?

A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.
The BA has collected the following information over the last three months pertaining to these business processes:
* All the business processes are at their maximum capacity in terms of the current number of transactions.
* Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.
The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.

Which of the following business processes can be identified for the process improvement initiative?

Jane is the business analyst for her organization and she is completing passive observation to identify improvement opportunities in the workflow. She notices that some of the employees perform certain customer- facing activities in a different format than the other workers.
Is this a problem that can be addressed as part of an improvement opportunity?

You are the business analyst for your organization and are to conduct stakeholder analysis. Which of the following statements best describes the conduct stakeholder analysis task?

A business analyst (BA) is defining the decision making process for changes raised during a project and wants to understand the decision making authorities within the company.
What might the BA do to gather this information?