A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.
The BA has collected the following information over the last three months pertaining to these business processes:
*All the business processes are at their maximum capacity in terms of the current number of transactions.
*Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.
The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.

Which of the following business processes can be identified for the process improvement initiative?

The requirements elicitation process requires that the business analyst and team prepare for the requirements elicitation activities. There are three specific inputs that the business analyst will need in preparing for the requirements elicitation.
Which of the following is NOT one of the three inputs the business analyst will use as he prepares for requirements elicitation?

What element of the conduct elicitation activity is tracked to provide a basis for future planning?

Which solution scope technique can help the business analyst understand the scope of the work by breaking down the scope into smaller work products?

You are the business analyst for your organization. Gary and Janet, two key stakeholders in the project, are in disagreement over a requirement for the type of software to be installed on the server your solution calls for.
What must happen in this instance before formal approval can be offered?