Online Access Free CCMP Practice Test

When executing the change management plan, it is possible that the initial financial forecasting of budget and resources may change. What are the key measures the change lead should take to ensure senior stakeholders are kept informed?

• A.Regularly send an email to the project team asking for more funding for resources as needed
• B.Provide regular reports on spending against the budget for senior stakeholders to ensure transparency
• C.Ask the project/program manager to provide updates on the planned budget for the change
• D.Provide updates to senior stakeholders only if and when the planned budget is impacted to minimize confusion and time

Which process provides tangible, concrete, measurable and manageable outcomes that represent planned progress towards the adoption of the future state?

• A.Identification of goals, objectives and success criteria
• B.Identification of risks, probability of a risk occurring and mitigation plans
• C.Identification of managers, leaders and other stakeholders
• D.Identification of human, financial and information resources

A service company conducted a change management project to increase customer satisfaction for one year.
What can be done to sustain the positive trend on customer satisfaction observed during the project?

• A.Change current communications channels, tools and methods to focus on customer satisfaction
• B.Change objectives and goals focused on improving customer satisfaction
• C.Revise the current vision statement to include a focus on customer satisfaction
• D.Design and conduct a lessons learned evaluation at the end of the project and share improvements for future change programs

As part of an ongoing review of a major change effort, key stakeholder feedback indicated many were unaware of the role they needed to play and the desired new behaviors that were needed to achieve successful implementation of the change. What is the possible explanation for this discrepancy or gap in understanding?

• A.Feedback requirements were not well defined
• B.The business case for change was not aligned with the intent of the change effort
• C.The communication plan did not build awareness of the change
• D.The stakeholder engagement plan was deficient

What is the most compelling reason for considering the external factors that could affect organizational change?

• A.Changes in government policies could negatively impact the planned change
• B.The commissioning of regular SWOT analysis to enable the organization to monitor its environment and plan its change
• C.The need to know the new competitors entering the market
• D.To determine the external factors that will enable or constrain the change effort