Dealing with users or user access would not be an appropriate item for inclusion in an SLA specifically.
However, user access and user experience would be covered indirectly through other metrics. Memory, CPU, and network resources are all typically included within an SLA for availability and response times when dealing with any incidents.

Explanation/Reference:
Explanation:
The recovery service level (RSL) is a percentage measure of the total typical production service level that needs to be restored to meet BCDR objectives in the case of a failure.

Either the cloud customer or the cloud provider could receive an eDiscovery order, and in almost all circumstances they would need to work together to ensure compliance.

A reservation guarantees to a cloud customer that they will have access to a minimal level of resources to run their systems, which will help mitigate against DoS attacks or systems that consume high levels of resources. A reservation pertains to memory and CPU resources. Under the concept of a reservation, memory and CPU are the guaranteed resources, but storage and networking are not included even though they are core components of cloud computing. Software would be out of scope for a guarantee and doesn't really pertain to the concept.

Explanation/Reference:
Explanation:
Any time a major functional change of an application occurs, a new BCDR test should be done to ensure the overall strategy and process are still applicable and appropriate.