This is because an organizational change management program is a systematic approach to managing the human side of change and ensuring that the people affected by the change are ready, willing, and able to adopt it1. An organizational change management program can help to address the fatigue and frustration of the employees by providing them with clear communication, stakeholder engagement, training and coaching, leadership support, and feedback mechanisms2. An organizational change management program can also help to increase the success rate and benefits realization of the IT projects by reducing resistance, enhancing collaboration, and improving performance3.
The other options are less effective than option A, as they do not address the root cause of the problem or provide a comprehensive solution. Establishing "Reward and Recognition" efforts to boost employee morale may be helpful, but not sufficient, to overcome the fatigue and frustration of the employees. Rewards and recognition can motivate and appreciate the employees for their efforts and achievements, but they do not necessarily help them to cope with the changes or learn the new capabilities4. Improving the system development life cycle (SDLC) process may be useful, but not relevant, to address the fatigue and frustration of the employees. The SDLC process is a framework that defines the tasks and activities involved in developing, testing, deploying, and maintaining IT systems. While improving the SDLC process can enhance the quality and efficiency of IT systems, it does not directly affect the employees' readiness or willingness to adopt them. Assessing current business and IT competencies may be important, but not enough, to address the fatigue and frustration of the employees. Assessing competencies can help to identify the gaps and needs of the employees in terms of knowledge, skills, and abilities required for their roles. However, assessing competencies alone does not provide any solutions or support for closing those gaps or meeting those needs.

Interdependent systems are those that rely on each other for data, functionality, or performance. If the business case for an ERP implementation overlooks the interdependencies among the existing systems, it may underestimate the complexity, cost, and risk of the project. The ERP implementation may also fail to achieve the expected benefits of integration, automation, and optimization if the interdependent systems are not properly aligned and coordinated. CGEIT Exam Content Outline | ISACA1, CGEIT Review Manual (Digital Version)2