Online Access Free CIS-FSM Practice Test

When configuring dynamic scheduling, what can you use or create to identify specific lists of tasks?

• A.Agent filters
• B.Task filters
• C.Schedules
• D.Assignment filters

What field service model is used for maintenance at regular intervals?

• A.Reactive
• B.Project
• C.Predictive
• D.Planned

What needs to be enabled in the field service configuration order to allow customers to digitally sign and confirm work orders?

• A.Managed documents and task activities
• B.Copy task work notes to request
• C.Work notes are required to close a task
• D.Signature Capture and PDF Order Summary

Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?

• A.Field Service Configuration Add-Ons
• B.Field Service Configuration Business Process
• C.Dynamic Scheduling Configuration
• D.Field Service Properties

What feature helps field agents by providing relevant knowledge for the task at hand and displaying search results on forms when users enter text in a field?

• A.Filter navigator
• B.Contextual search
• C.Reports
• D.Knowledge Base