* The ServiceNow Agent mobile app allows the user to scan and create assets in ServiceNow in various scenarios123.
* One scenario is to create a single asset via barcode scan. The user can scan the barcode or QR code of an asset and fill in the required fields to create an asset record in ServiceNow1.
* Another scenario is to receive one or multiple assets from a purchase order. The user can scan the barcode or QR code of a purchase order and view the list of assets to be received. The user can then scan
* the assets and confirm the receipt in ServiceNow1.
* The other scenarios, such as creating multiple assets listed on a contract PDF scan or creating a single asset via Name search, are not supported by the ServiceNow Agent mobile app123. References:
* ServiceNow Agent app - Product Documentation: San Diego - Now Support Portal
* Hardware Asset Inventory Management - ServiceNow
* Automation Simplifies Hardware Asset Management - ServiceNow Blog

* A model category is a classification of models that defines how they are managed in the system1. It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1.
* Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function. Their primary function is to define the relationship between configuration management and asset management1.
* Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2. Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3.
* Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1. For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1. Other model categories, such as Consumable, require manual creation of assets from the product catalog1.
* Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1. This enables better visibility, control, and alignment of IT assets and services1.
References:
* 1: ServiceNow Product Documentation: Model Category
* 2: ServiceNow Product Documentation: Configuration Management
* 3: ServiceNow Product Documentation: Asset Management

When disposing of an IT asset through a vendor, the asset manager should attach a certificate of destruction to the retired asset's record1.
A certificate of destruction is a document that verifies that the asset has been destroyed in a secure and compliant manner by the vendor1.
A certificate of destruction should include information such as the asset tag, serial number, model, manufacturer, date of destruction, method of destruction, and signature of the authorized person1.
A certificate of destruction helps the asset manager to ensure that the asset is no longer in use, that the data on the asset is erased, and that the asset is disposed of in accordance with environmental, regulatory, and legal requirements1. References:
1: Hardware Asset Disposal

Normalization is the process of standardizing the hardware model data by manufacturer name, model name, and model number1.
Normalization helps to maintain a clean and consistent configuration management database (CMDB) and to avoid duplicate or inaccurate hardware models1.
Normalization first runs to normalize the record when you save the hardware model record1.
This means that when you create or edit a hardware model record, the system automatically checks the record against the normalization rules and the Hardware Content Service Lifecycle data, and updates the record with the normalized values if applicable1.
Therefore, the answer that reflects when normalization first runs is C. When you save the hardware model record.
The other options are not the correct answer because they describe different scenarios or actions:
A: When the daily scheduled HAM - Daily job runs: This is not the correct answer, because the daily scheduled HAM - Daily job does not run normalization. The daily scheduled HAM - Daily job is a scheduled job that runs various tasks related to hardware asset management, such as updating the asset status, calculating the depreciation, and sending notifications2.
B: When the weekly scheduled HAM - Normalization job runs: This is not the correct answer, because the weekly scheduled HAM - Normalization job does not run normalization for the first time. The weekly scheduled HAM - Normalization job is a scheduled job that runs normalization for all the existing hardware models in the CMDB on a weekly basis1. It does not affect the newly created or edited hardware models, which are normalized when they are saved1.
D: When you click the Normalize Hardware Model link under Related Links: This is not the correct answer, because clicking the Normalize Hardware Model link under Related Links does not run normalization for the first time. Clicking the Normalize Hardware Model link under Related Links is a manual action that allows you to run normalization for a specific hardware model record at any time1. It does not affect the automatic normalization that runs when you save the hardware model record1. References:
1: Hardware Normalization
2: Daily Scheduled HAM - Daily Job

According to the ServiceNow Hardware Asset Management overview document1, contracts are records that define the terms and conditions for the acquisition, maintenance, or disposal of assets1. They can include information such as vendor, start date, end date, cost, and renewal options1.
According to the ServiceNow Data Sheet on Contract and Renewal Management2, some of the critical information that should be tracked for contracts are2:
What each contract costs: This information helps users to monitor and optimize the total cost of ownership (TCO) of their assets, as well as to plan and budget for future contract renewals or negotiations2.
What assets each contract covers: This information helps users to identify and manage the assets that are under contract, such as software licenses, hardware devices, or enterprise assets2. It also helps users to align their asset investments to their business outcomes and avoid penalties or service disruptions2.
The other options are not critical information that should be tracked for contracts. Who purchased the assets and what needs to be cancelled are not relevant to the contract management process, as they do not affect the contract terms, conditions, or performance2.
Reference:
1: Hardware Asset Management overview - ServiceNow - Now Support
2: Contract and renewal management - ServiceNow