Free Access ServiceNow.CIS-ITSM.v2023-10-04.q260 Practice Test (Page 22)

Which of the following tables does the change_request_sla database view join? (Choose all that apply.)

A.metric_instance

B.task_sla

C.change_task

D.change_sla

E.change_request

Which of the following fields in the Choice form specifies the field for which this choice is made?

A.Dependent value

B.Element

C.Value

D.Field

Which table is used to store emergency change requests?

A.Emergency Change Request [emergency_change_request]

B.Change [change]

C.Change Request [change_request]

D.Emergency CR [emergency_cr]

The calculation of incident priority is based on both impact and urgency fields.

A.False

B.True

The VP of Sales wants to require that the Next Step field is always updated when an opportunity stage is changed.
How can this process be automated?

A.Create a validation rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT( ISCHANGED(NextStep)))

B.Create a workflow rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep))

C.Create a validation rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep)))

D.Create a workflow rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName), ISCHANGED(NextStep))

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