Section: Governance and Management of IT

Section: Information System Operations, Maintenance and Support

Explanation
The most significant impact to an organization that does not use an IT governance framework is inadequate alignment of IT plans and business objectives. IT governance is a framework for the governance and management of enterprise information and technology (I&T) that supports enterprise goal achievement1. IT governance helps to ensure that IT investments and activities are aligned with the business strategy, vision, and values of the organization. IT governance also helps to optimize the value of IT, manage IT-related risks, and measure and monitor IT performance1.
Without an IT governance framework, an organization may face challenges such as:
Lack of clarity and direction for IT decision making
Inconsistent or conflicting IT priorities and demands
Inefficient or ineffective use of IT resources and capabilities
Poor quality or delivery of IT services and products
Increased exposure to IT-related threats and vulnerabilities
Reduced customer satisfaction and trust in IT
Missed opportunities for innovation and competitive advantage
Therefore, an organization that does not use an IT governance framework may fail to achieve its business objectives and may lose its competitive edge in the market.
References:
COBIT 2019 Framework Introduction and Methodology, Section 1.1: What Is Governance of Enterprise I&T?
IT Governance: Definitions, Frameworks and Planning, Section 1: What Is IT Governance?

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