Explanation
The program goals are communicated and understood by the organization is the most important factor for the effective implementation of an information security governance program because it ensures that the program is aligned with the business objectives and supported by the stakeholders. Employees receive customized information security training is not the most important factor, but rather a means to achieve the program goals and raise awareness among the staff. The program budget is approved and monitored by senior management is not the most important factor, but rather a resource to enable the program activities and measure its performance. Information security roles and responsibilities are documented is not the most important factor, but rather a way to define and assign the program tasks and accountabilities. References:
https://www.isaca.org/resources/isaca-journal/issues/2015/volume-1/how-to-measure-the-effectiveness-of-inform
https://www.isaca.org/resources/isaca-journal/issues/2016/volume-2/how-to-align-security-initiatives-with-busin

Section: INFORMATION SECURITY PROGRAM DEVELOPMENT
Explanation:
Service levels are key to holding third parties accountable for adequate delivery of services. This is more important than termination conditions, privacy restrictions or liability limitations.

Explanation
Data classification is determined by the business risk, i.e., the potential impact on the business of the loss, corruption or disclosure of information. It must be applied to information in all forms, both electronic and physical (paper), and should be applied by the data owner, not the security manager. Choice B is an incomplete answer because it addresses only privacy issues, while choice A is a more complete response. Data classification is determined by the business risk, i.e., the potential impact on the business of the loss, corruption or disclosure of information. It must be applied to information in all forms, both electronic and physical (paper), and should be applied by the data owner, not the security manager.