Online Access Free CMQ-OE Practice Test

Which of the following evaluation methods is most useful in determining the success of a training program?

• A.End-of-course tests
• B.Performance measures
• C.Impromptu observations
• D.Critiques and course evaluations

In order for metrics to be useful in measuring quality projects and initiatives, the metrics must be:

• A.Used to establish acceptability limits for a product
• B.Able to quantify all aspects of a process
• C.Derived from a large population
• D.Presented in a way that allows actions to be taken

Which of the following characteristics is descriptive of a customer-supplier partnership?

• A.The supplier determines requirements for product design.
• B.The supplier is viewed as a resource for gaining a competitive edge
• C.The cost of goods and services is the primary basis of the relationship.
• D.Product problems are resolved through the customer ' s material review board.

A company should develop or expand its quality policy in order to:

• A.Improve the cycle time of its products
• B.Describe its fundamental quality beliefs
• C.Increase the output of its employees
• D.Document demands on its suppliers

Which of the following tools should be used to measure actual performance against strategic goals?

• A.Customer feedback
• B.360-degree feedback
• C.Balanced scorecard
• D.Annual performance appraisals