In the Kano model, which of the following best defines an exciter attribute?

A transportation company offers a discount to companies that complete a customer- satisfaction survey. The purpose of offering this kind of discount is to

During what stage of team development do team members express suspicion and anxiety about their mission and purpose?

Which of the following approaches to explaining the importance of quality is likely to capture the attention of executive management?

A machining process engineer has calculated that the purchase of a new $150,000 cutter for machines would enable the assembly area to increase output by 30% or more. The engineer turned the idea over to the machining department leadership, who reviewed the suggestion and, without further consultation, made a decision on the proposed purchase. This decision-making process is typical of which of the following types of organizational structures?