Total Quality Management (TQM) is an approach that emphasizes continuous improvement in all aspects of an organization. TQM focuses on meeting or exceeding customer expectations by involving all employees in quality improvement efforts. It includes principles such as customer focus, process improvement, employee involvement, and data-driven decision-making. TQM aims to create a culture of quality throughout the organization, ensuring that every process, product, and service contributes to customer satisfaction and organizational excellence. While other approaches like JIT manufacturing, quality assurance, and quality function deployment (QFD) have their merits, TQM encompasses a broader and more holistic perspective on quality and continuous improvement1.
: 3. ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge1.

Changing procedures or processes is essential for continuous improvement. By enhancing the value of products or services, organizations can remain competitive, meet customer needs, and achieve better outcomes. This focus on value ensures that the organization's offerings are relevant, efficient, and effective. It also aligns with quality management principles, such as customer focus and process improvement1.
: 1: ASQ Certified Manager of Quality/Organizational Excellence