Implicit expectations are those that are not explicitly stated by the customer but are assumed to be understood and met by the provider. When these unspoken expectations are not fulfilled, it can lead to customer dissatisfaction because the customer's basic assumptions about the product or service were not met. This contrasts with explicit expectations, which are clearly communicated and agreed upon. Implicit expectations are often based on past experiences, personal needs, or market norms, and when they are not addressed, they can significantly impact customer satisfaction.
: The information provided aligns with the general principles of customer relationship management and the importance of understanding customer needs and expectations as outlined in the ASQ Manager of Quality
/Organizational Excellence certification materials123. While I cannot directly reference the ASQ handbook, the concept of implicit expectations is a well-known factor in quality management and organizational excellence that can lead to customer dissatisfaction when not managed properly.

In the initial stage of team development, known as the forming stage, team members are just getting to know each other, and roles and responsibilities are not yet well-defined. During this stage, a directive leadership style is effective. Directive leaders provide clear instructions, set expectations, and guide team members in their tasks. They establish structure and help the team understand its purpose and goals. As the team progresses through subsequent stages (storming, norming, and performing), leadership styles may evolve based on the team's maturity and dynamics2.
: 1: ASQ - Manager of Quality/Organizational Excellence Certification CMQ/OE 2: Five Stages of Team Development | Quality Gurus

The first step in implementing Quality Function Deployment (QFD) is to identify the customer requirements.
QFD is a methodology that focuses on gathering customer needs and preferences and then translating them into product features or services. By listening to the voice of the customer (VOC), organizations can ensure that their products align with customer expectations and improve overall satisfaction12. Once the customer requirements are identified, subsequent steps involve analyzing relationships between customer desires, product design, and technical requirements3.