Online Access Free CMS7 Practice Test

The Service Catalogue Manager has responsibility for producing and maintaining the Service Catalogue. One of their responsibilities would be?

• A.Ensuring that the information within the Service Catalogue is adequately protected and backed-up.
• B.Negotiating and agreeing Operational Level Agreements
• C.Negotiating and agreeing Service Level Agreement
• D.Only ensure that adequate technical resources are available.

Which of the following should be done when closing an incident?
1.Check the incident categorization and correct it if necessary
2.Check that user is satisfied with the outcome

• A.Neither of the above
• B.1 only
• C.2 only
• D.Both of the above

Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1.Risk assessment
2.Testing of resilience mechanisms
3.Monitoring of component availability

• A.1 and 2 only
• B.1 and 3 only
• C.2 and 3 only
• D.All of the above

Which process is responsible for monitoring an IT service and detecting when the performance drops below acceptable limits?

• A.Problem management
• B.Service asset and configuration management
• C.Service catalogue management
• D.Event management

Which process is responsible for discussing reports with customers showing whether services have met their targets?

• A.Availability Management
• B.Continual Service Improvement
• C.Service Level Management
• D.Business Relationship Management