Online Access Free CMS7 Practice Test

Which of the following is NOT a valid objective of Request Fulfillment?

• A.To update the Service Catalogue with services that may be requested through the Service Desk
• B.To source and deliver the components of standard services that have been requested
• C.To provide information to users about what services are available and how to request them
• D.To provide a channel for users to request and receive standard services

Which of these statements about Resources and Capabilities is CORRECT?

• A.Neither Capabilities nor Resources are types of Service Asset
• B.Capabilities are types of Service Asset and Resources are not
• C.Resources are types of Service Asset and Capabilities are not
• D.Resources and Capabilities are both types of Service Asset

Who is responsible for defining key performance indicators (KPIs) for change management?

• A.The continual service improvement manager
• B.The change management process owner
• C.The service owner
• D.The change advisory board (CAB)

Which of these is NOT a responsibility of Application Management?

• A.Ensuring that the correct skills are available to manage the infrastructure
• B.Deciding whether to buy or build an application
• C.Assisting in the design of the application
• D.Providing guidance to IT Operations about how best to manage the application

In Service Operation, if too much emphasis is placed on 'Stability', what might the likely outcome be in terms of responsiveness to customer needs?

• A.From the information given, it is not possible to comment regarding the impact on responsiveness of over-emphasis on stability
• B.Customers needs will be met more easily because of the improved stability of the services with fewer failures to disrupt timely delivery
• C.There is only likely to be a positive outcome from improved stability - the customers must be made fully aware of this and their expectations regarding responsiveness must be managed
• D.It is possible that responsiveness may suffer and customers needs may not be met within business timescales