Online Access Free CMS7 Practice Test

The group that authorizes changes that must be installed faster than the normal process is called the?

• A.CAB Emergency Committee (CAB/EC)
• B.Emergency CAB (ECAB)
• C.Urgent Change Board (UCB)
• D.Urgent Change Authority (UCA)

Which of the following statements is CORRECT?
1.The only phase of the Service Management Lifecycle where value can be measured is Service
Operation
2.All of the phases of the lifecycle are concerned with the value of IT services

• A.Both of the above
• B.Neither of the above
• C.2 only
• D.1 only

Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

• A.Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization
• B.Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
• C.Measuring the effectiveness and efficiency of Service Design and the supporting processes
• D.Produce and maintain all necessary Service Transition packages

Which of the following CANNOT be stored and managed by a tool?

• A.Data
• B.Information
• C.Knowledge
• D.Wisdom

Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and dependencies for both parties

• A.2 and 3 only
• B.All of the above
• C.1 and 3 only
• D.1 and 2 only