Online Access Free CPHQ Practice Test

A team at a large ambulatory surgery center is working to improve patient safety and plans to leverage technology as a strategy. Which of the following best illustrates that this is occurring?

• A.Oral communication is replaced by communication in the electronic medical record.
• B.An increase in workarounds is recorded by the barcode medication administration (BCMA) system.
• C.A decrease is noted in the number of adverse events reported in the electronic incident reporting system.
• D.Staff are unable to proceed past a required double check without a second staff member logging in.

An organization implemented a revised medication reconciliation process 21 months ago. The results of compliance with the revised process were recorded on a statistical process control chart:
(Use the scroll bar to the right to scroll down as needed.)

Which of the following should be concluded by a performance improvement coordinator after evaluation of the control chart?

• A.There is an increasing trend toward compliance in recent months.
• B.The data indicate compliance has decreased.
• C.The number of compliant clinicians has increased.
• D.The data are inconclusive, and additional monitoring is required.

Recognition of the formal and informal structure of an organization is necessary when implementing a quality improvement program because

• A.quality improvement programs must consult all levels before recommending policies.
• B.organizational structure should have low variability.
• C.teams need to be self-directing.
• D.informal leaders can be influential.

Organizational leadership asks the healthcare quality professional to review patient identification safety events and develop an action plan. Which of the following steps is most effective for defining the problem?

• A.Create a value stream map
• B.Review relevant policies and procedures
• C.Use a Pareto chart to identify key issues
• D.Trend data with a control chart

An ambulatory pulmonary division is in the final phase of a DMAIC project. The division head asked the team to present the performance of the project. Which chart demonstrates that change has occurred over time and the process has limited variation?

• A.flowchart
• B.run chart
• C.control chart
• D.Pareto chart