Which of the following is the relationship between clinical outcomes and patient satisfaction?
Besides measuring morbidity and mortality, this management takes into account the quality of healthcare received from the patient's perspective.

Which of the following regulatory agencies oversee development of electronic clinical quality measures (eCQMs)?

In the 1970s, Deming developed his 14 points for western Management in response to requests from U.S.
managers for the secret to the radical improvement that Japanese companies were achieving in a number of industries. As part of his "system of profound knowledge," Deming promoted that "around 15% of poor quality was because of workers, and the rest of 85% was due to bad management, improper systems and processes." The "system" is based on parts.
Which of the following is/are NOT out of those parts?

The data collection phase of the journey consists of two parts: (1) Planning for data collection and (2) The actual data
gathering. A well designed data collection strategy should address different analytical questions. Which of the
following is/are the part of planning section for data collection?

For which incident would a process improvement manager be required to perform a root cause analysis (RCA)?