Online Access Free CPOA Practice Test

Which technique is used to analyze customers' perspective on the product experience across all touchpoints?

• A.Focus groups
• B.Personas
• C.Interviews
• D.Customer journey maps

Active listening is used to clarify what the customer is expressing by paying attention and:

• A.deferring feedback, providing constructive criticism and responding with improvements.
• B.correcting responses, providing judgement and questioning appropriately.
• C.clarifying actions, deferring questions and providing appropriate improvements.
• D.paraphrasing feedback, deferring judgement and responding appropriately.

Which of the following can be readily used for release planning?

• A.Product backlog
• B.Product idea
• C.Product vision
• D.Product roadmap

Market assessment findings based on what is delivered, will have an impact on the:

• A.role of a product ownership analysis (POA) practitioner.
• B.product scope and features.
• C.delivery team structure.
• D.user experience of the product.

The product ownership analysis (POA) practitioner has worked with the team to determine the value proposition and desired outcome for an initiative. This information enables the team to deliver often and:

• A.compare the delivery cost with the previous product.
• B.test the product against the original vision.
• C.release the product to identify changes.
• D.test the product with external stakeholders.