Online Access Free CPXP Practice Test

What do patient feedback measures capture patient perceptions of?

• A.Where and how frequently things happened
• B.What and when things happened
• C.What and how frequently things happened
• D.Where and when things happened

Which is the BEST example of an empathetic statement by a physician?

• A." I know just how you feel. "
• B." Now, now, don ' t jump to conclusions. "
• C." You sound worried; others facing this feel a lot like you do. "
• D." We will order three more tests to confirm what I am thinking. "

Which information has the GREATEST impact on staff regarding the need and impact for changes to improve the care experience for patients and families?

• A.Run charts targeting specific improvement efforts
• B.Control charts with annotations
• C.Targeted performance metrics coupled with patient and/or staff stories
• D.Trended data over time

Which of the following is the BEST example of qualitative data?

• A.Percentage of patients over age 50 with diabetes
• B.Patient and family advisory focus group comments
• C.Patient satisfaction discharge summary scores
• D.Average length of hospital stay for patients in April

What are the steps of the PDSA cycle?

• A.Prioritize, delegate, select, assess
• B.Plan, do, study, act
• C.Prepare, direct, sustain, activate
• D.Perceive, design, scale, adapt