Question 6

When using a control chart, a point plotting within the limits on the chart is
  • Question 7

    What order do the following corrective action steps normally take for nonconforming product?
    I. Analyze the problem.
    II. Assign responsibility.
    III. Take preventive action.
    IV. Evaluate potential importance.
    V. Investigate possible causes.
  • Question 8

    When trying to find all possible causes of a problem, which of the following tools would be useful?
    I. Systematic troubleshooting and brainstorming.
    II. Fishbone diagrams and histograms.
    III. Checklists and scatter diagrams.
    IV. Control charts and graphs.
  • Question 9

    In the planning of a new major manufacturing program, the greatest quality effort should be put logically in
  • Question 10

    What is the key ranking difference between the Deming philosophy and the Malcolm Baldrige award criteria?