An X-bar and R chart was prepared for an operation using twenty samples with five pieces in each sample; X-bar was found to be 33.6 and R-bar was 6.20. During production, a sample of five was taken and the pieces measured 36, 43, 37, 25, and 38. At the time, this sample was taken:

A two-way analysis of variance has r levels for one variable and c levels for the second variable with 2 observations per cell. The degree of freedom for interaction is

The Malcolm Baldrige award is open for competition among which of the following?
I. Large manufacturing businesses.
II. Large and small manufacturing businesses.
III. Service organizations.
IV. Large service companies.

Which of the following are TRUE statements regarding the use of visual inspection?
. Reference standards can be used.
. It provides consistency between inspectors.
. It is relatively expensive.
. It can be quickly performed.

Which of the following quality system provisions is of the greatest concern when preparing an audit checklist for a vendor qualification system audit?