Question 36
Universal Containers will be launching a telesales contact center. What should be considered in the design? Choose 2 answers.
Question 37
Universal containers customer support management wants to provide proactive communication to customers who are likely to provide low customers satisfaction (CSAT) scores. What customer-related metric should the customer support management analyze? Choose 2 Answers
Question 38
Which feature should a Consultant configure to allow global Service Reps to call customers from within the Lightning Service Console?
Question 39
How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?
Question 40
Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook?